In order not to run afoul of varying international laws concerning the items we sell, we only ship to the mainland UK.

Standard delivery is via Royal Mail with alternate delivery available on request for larger orders.

Standard Delivery is free of charge on qualifying orders over £99 ex. vat to anywhere within mainland UK (Certain hard to reach areas may incur a courier surcharge).

Unfortunately, we cannot ship to offshore islands or Northern Ireland, various Scottish postcodes north of Glasgow / Edinburgh may also be unavailable.

Delivery costs for orders below £99 ex. vat will be calculated by the price, weight and volume of the item this will be displayed to you within the shopping basket as you add items to the basket.

On delivery you must inspect the goods carefully for damage as The Funnyfarm is unable to accept responsibility for damage in transit, shortage of delivery or loss of products unless the customer advises us via telephone within four working days from the date of delivery.

We despatch our orders via Royal Mail. We anticipate that all deliveries will arrive as specified, however The Funnyfarm cannot accept any liability for any delayed or lost deliveries.

Please note: Should you require delivery to an address other than the billing address, please ensure that the correct information is provided when ordering. If you provide the incorrect address details, your order may be delayed. We reserve the right to only deliver to the billing address.

We will endeavour to process all orders placed before 3.30pm Monday to Friday the same day and send them by Royal Mail.

Returns Policy

A product purchased from The Funnyfarm may be returned for the following reasons:

If the product arrives faulty or damaged.

If the product is incorrect due to a mispick or misinformation (this must be reported within 4 days of receiving the product/s)

The customer finds the product unsuitable or is dissatisfied with the product.

Items returned to The Funnyfarm for the reasons outlined above should be done so within 30 days of receipt, and should also meet the following criteria:

Goods must be returned as sold i.e. in the original packaging and in resalable condition.

Any free gifts or other additional bundled items delivered with the products must also be returned.

You must contact us via email with your order number, name and any other relevant information to receive return authorisation prior to returning your item.

Failure to meet the above criteria may result in the return being rejected.

Returns Address

The Funnyfarm
43 Eign Gate
Hereford
HR4 0AB

Please note you must organise the return of the items at your expense unless the item is faulty or incorrect due to an error by The Funnyfarm. In this instance your item will either be collected or postage will be refunded. This is at the discretion of The Funnyfarm and cannot be requested.

We regret we cannot accept returns of various types of non-faulty products if:

  • Any products on the order that have been
  • Any specially manufactured products made to order
  • Any items of a sanitary nature

In some circumstances when products are past their warranty or repairs are outside the warranty terms a charge may occur.

When an item becomes faulty more than 30 days after purchase please call the Medisave Returns Department for advice.

Cancelling an Order

Cancellation of orders prior to fulfilment must be received by The Funnyfarm in writing (email is OK) from the buyer. Answerphone messages cannot be accepted for order cancellation. The Funnyfarm is not under any obligation to fulfil cancellation to any order or part order. In some cases a restocking fee may be charged for made-to-order items this at our absolute discretion.

Customers must contact The Funnyfarm within 7 days of delivery to obtain authorisation to return any Goods. Goods returned by the Customer without prior authorisation will not be credited. We reserve the right, at our discretion, to charge the Customer 20% of the full price to cover costs it may incur as a result of a customer ordering stock items error. Customers must return all products unused and as originally delivered. Certain products, e.g. software storage devices, can only be returned if the original packaging is unopened and any seals intact. We cannot accept returns on hygiene or sterile products, products that are made to order, personalised, assembled prior to delivery or assembled and installed, unless they are faulty. Please contact us for guidance and advice before proceeding.

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